Izithiyo zokuxhumana

Kuyo yonke impilo yethu, sixhumana nomunye nsuku zonke. Omunye lokhu kukhulumisana kunikezwa kalula futhi kulula, futhi othile ukuthola ulimi oluvamile nabanye kubonakala sengathi akunakwenzeka. Kungani lokhu kwenzeka? Phela, sonke sibonakala sikhuluma ulimi olufanayo, ngakho-ke kufanele siqonde. Kuvela ukuthi ekukhulumisaneni, akugcini nje ukuthi amagama aphethe umthwalo we-semantic - inkulumo ebusweni, i-intonation kanye nezenzo azidlali indima ebalulekile .

Izithiyo ezivela ekukhulumisaneni yizithiyo ezikhula endleleni yokuqonda i-interlocutor. Lolu hlobo lwesithiyo lungasebenza njengomuntu womuntu, isimilo sakhe, isimo somzwelo, kanye nendlela yokuxhumana.

Izinhlobo zezithiyo zokuxhumana

I-psychology yezingqinamba zokuxhumana ihlukaniswe zibe izinhlobo ezine eziyinhloko: izingosi zokuziphatha, ezishukumisayo, ezokugqugquzela, nezokwengqondo zokuxhumana. Ngakho-ke, ake sibheke izinhlobonhlobo zezilwane ngokwehlukana.

1. Izithiyo zendawo - zivela ngenxa yemibono ehlukene yabalingani enkingeni efanayo. Isibonelo, omunye oxhumana naye angazwelana neqembu labantu abathandekayo bexoxa ngesihloko, kanti omunye umlingani uzocasulizwa umsindo ovela ezinganeni ngaphandle kokungena engxoxweni yengxoxo.
2. Izithiyo zokugqugquzela - zivuke lapho umuntu efihla izisusa zangempela zezitatimende zakhe, noma nje engaqapheli ukubaluleka kwazo.
3. Izithiyo ze-Semantic - zivela ngenxa yokuntula ukuqonda okubalulekile kwengxoxo yomxhumanisi womuntu. Izinkinga nezithiyo zokuxhumana, kulokhu, zivela uma umuntu engakwazi ukuqonda umlingani womlingani futhi akaqondi ukuthi ingxoxo yenzani.
4. Izithiyo zengqondo zihlobo lokuvimbela kwangaphakathi okuvimbela umuntu ekukhulumisaneni. Ngokuvamile, ubonakala ngenxa yokwesaba ukungacatshangwa, ukungathandwa yi-interlocutor noma ukuhlekwa kabi ngamalungu omlingani futhi anqatshelwe, naphezu kokubonakaliswa okuqotho kwezinhloso ezinhle.

Izithiyo zokuxhumana ekukhulumisaneni

Izithiyo zokuxhumana ekukhulumisaneni zivela ngesithiyo sangaphakathi sengqondo kanye nezenzakalo zangaphandle ezima endleleni yokwamukela noma ukuhanjiswa kolwazi phakathi kwabakwa-interlocutors.

Njengoba kungekho hlu olulodwa lwezingqinamba zokuxhumana, sibheka izinhlobo ezimbili eziyinhloko zalesi sithintelo:

1. Izithiyo zokuxhumana ezingaphandle - lapho kuvela lezi zithiyo, hhayi kuphela abantu abanecala, kodwa nanoma yiziphi izimo, izimo zomzimba ezingencike ekuthandweni kwabantu futhi zingathobeli abantu abaholayo. Isizathu sokuvela komkhawulo wolimi angeke sibe ngumsindo oqinile kuphela noma izimo zezulu ezimbi, kodwa futhi ukungaboni kahle ngenxa yokuthi abaxhumana nabo bakhuluma izilimi ezahlukene.
2. Izithiyo zokuxhumana zangaphakathi kuyinkinga enzima kakhulu, okudingeka uyenze nayo isikhathi eside nangenkuthalo. Isivinini sangaphakathi singavela ngenxa yezizathu ezivimbela ukuhlola ngokulinganisela ulwazi olutholakala ku-interlocutor. Bangakwazi ukukhonza njengomlingani we-banal ukucasula ngokumelene nesimo sokubukeka kwakhe, nokungazithandi muntu kumuntu njengomuntu.

Izithiyo zokuxhumana ekukhulumisaneni kwebhizinisi zingalimaza umsebenzi wakho, ngakho-ke zidinga ukunqotshwa. Eqinisweni, zikhona ncamashi uze uthathe isinqumo sokuziqeda futhi ungacabangi ngakho. Hlanganisa ukulwa nezingqinamba ekukhulumisaneni, naka ukunakekelwa okungaphezulu kwesikhulumi futhi bonisa isithakazelo sangempela, khona-ke, izithiyo zokuxhumana zizohlala zihlala njalo esikhathini esidlule.

Ukuphatha empilweni yethu ngaphandle kwemingcele yokukhulumisana ngokuzibandakanya akunakwenzeka, ngaphandle kokuthi ukuxhumana kuphela nabantu abathandekayo kithi, futhi uyaqonda ukuthi lokhu akunakwenzeka ngaso sonke isikhathi. Umsebenzi obhekene nawo wonke amalungu omphakathi ukucacisa uhlobo lwesithintelo sokungaboni ngaso sonke isikhathi enkulumweni yokuxhumana nokusebenzisa indlela ephumelela kakhulu yokuqedwa kwayo. Ukuqeda izithiyo zokukhulumisana, zama njalo ukuzethemba, ukuzola nokubekezela abanye ubuthakathaka, futhi ugweme izingxabano zivuthiwe!