Nsuku zonke sixhunyaniswe nomphakathi ngezindlela zombili zokukhuluma nezisho.
Izindlela zokuxhumana zamazwi zibandakanya inkulumo, njengomthombo wolwazi, ukuxhumana ngamazwi, ukushintshaniswa ngolwazi, njengendlela yokuthinta umxhumanisi. Izici ezihlukile zokukhuluma ngomlomo kusuka ekungenakusho ukuthi uhlobo lokuqala ludluliselwa ngenkulumo, futhi okungafani nokusebenzisa ukulinganisa nezinye izindlela zokuveza isimo somzwelo somuntu.
Abanye ososayensi bakholelwa ukuthi lesi sisho sihle kakhulu kunabanye abantu . Batshela ukuthi isimo sengqondo somuntu into ethile sibonakala ngombono womuntu, isenzo, isibonakaliso sobuso.
Kodwa lokhu kungaphikisana. Ngenxa yokuthi izindlela ezingezona izethulo zingase zisetshenziswe ekukhulumisaneni kwabantu kanye nokuveza imizwelo, kodwa hhayi emkhakheni wezamabhizinisi, lapho okubalulekile khona akusho lokho okwakushiwo umphathi wakho, kodwa isici sokuqukethwe salokho okushiwoyo.
Ukuxhumana kwebhizinisi
Kulokhu, umqondo wezindlela zokukhuluma zebhizinisi uqala ukusebenza, okusho ukuthi imishwana ethile iyoba usizo kakhulu emcabangweni womqondisi-ngaphansi futhi ngokuphambene nalokho.
Ekukhulumisaneni kwebhizinisi, isikhathi esiningi, inqubo yokuzwa (40%) yenzeka, ingaphansi kokukhuluma (okungaphezu kuka-35%), inkulumo ebhaliwe (9%), ukufunda (16%).
Ukuqhubekela phambili kulokhu, kufanele kuqashelwe ukuthi abantu bamane nje abazi ukuthi bangalalela kanjani, futhi lokhu nakho kuyathinta kabi ukukhulumisana empilweni yebhizinisi. Ngakho-ke, imfuneko ebalulekile yokuveza izindlela zokukhuluma, okufaka phakathi ukuxhumana kwebhizinisi, yimithetho ebalulekile: inkulumo kufanele ibe ecacile, enenjongo futhi, okubaluleke kakhulu, iyaqondakala.
Le mithetho kunzima ukulandela, ngoba akubona bonke abantu abakwazi ukuyibeka ngokucacile into eyinhloko abayidingayo, imicabango eminingi iphakama, futhi akukho ukucabanga okucacile okuhlelekile. Lokhu kuba yinkinga ekhethekile lapho umuntu oyedwa ekhuluma ngokungacacile, omunye uphazamisekile noma alalele ngokungalaleli. Esimweni esinjalo, ungamangala nje ukuthi abantu bayakwazi kanjani ukuqonda.
Izindlela zokukhuluma ezikhuluma ngamazwi
Akufanele kubonakale sengathi ayitholakali, engenakwenzeka ukuveza iqiniso. Cha, ngokuphambene nalokho, kuyinto encane yokufunda, ukuze ukuxhumana kwakho ngamazwi kube kuhle. Sinikeza izindlela eziyisisekelo zokuxhumana ngamazwi, ulwazi nokusetshenziswa okuzosiza ukuthi ufunde ukuthi ungakhuluma kanjani kahle:
- Khumbula ukuthi udinga ukukhuluma ngokucacile iziphakamiso, ngokucabanga okuyisisekelo okusobala, kuphela lapho uzoqondwa kahle. Okokuqala cabanga ngokuthi kuzozwakala kanjani, bese usho.
- Kumele ukwazi ukulalela, hhayi nje ukulalela, kodwa ubambe ngokucophelela lonke ulwazi oluza kuwe. Kubalulekile ukuzwa i-interlocutor futhi ungaphazanyiswa nguye. Ikhono leqiniso lingacatshangelwa ukuthi ikhono lokuphindaphinda nje lizwe kusukela ku-interlocutor. Ingabe kuyoba ne-daredevil enjalo kangangokuthi uzokwazi ukuphindaphinda?
- Kumele uqaphele ukuthi ikhono lokuzwa lihlobene ngokuqondile nokuqonda lokho okushiwo.
Ngoba, uma umuntu ethi udidekile, wenza uhlobo oluthile lomsebenzi wezingqondo ukuze ulethe indaba yonke ekugcineni kwayo, futhi ubeke imicabango yakhe ngokulandelana, usize umbala. Ukuzwa kudingekile nje! - Khumbula ebuntwaneni oyisoni "Khuluma kimi, uhumushe wena"? Kuyinto ehlekisayo, yebo, kodwa ingahle ihlehliswe ekukhulumeni ngamazwi. Njengoba kufanele ufunde ukuhumusha imicabango yomxhumanisi ngendlela oyidingayo. Okufanayo, ukubheka izinto ezihle emazwini omlomo nesiphakamiso esihle. Khona-ke, ukuxhumana kwakho kuyoba mnandi kuzo zombili izinhlangothi.