Umzimba wethu ungatshela okuningi mayelana nezinto, ngoba unikeza izibonakaliso, kanye nosizo lokukhulumisana ngamazwi (amazwi). Ngokusho kocwaningo, ulimi lomzimba wethu luthatha cishe u-70% lwazo zonke ulwazi oludluliselwa ku-interlocutor yethu. Izindlela zokukhulumisana ezingekho emlomo zingasiza, noma ngandlela-thile, zihlukanise nathi phakathi kwe-interlocutor, naphezu kokugubha inkulumo yokukhuluma. Phela, i-nonverbal ingabonisa i-interlocutor isimo sethu sangaphakathi, isimo sengqondo saso
Izindlela zokuxhumana ezingenalutho zithola ukubonakala kwazo ebusweni, ukuma komuntu, ukubukeka kwakhe. Uma ukwazi kokubili ukuqaphela nokuqonda ukuziphatha okungaqondakali kwe-interlocutor yakho, ungasho ukuthi uyakwazi ukufeza izinga eliphakeme lokuqonda ngokubili lapho usebenzisana nabantu. Phela, lolu lwazi olwengeziwe lutshela mayelana nokulindela, izinhloso, izimfanelo zokuziphatha nezomuntu siqu, isimo sengqondo sabantu abasemhlanganweni.
Cabanga ngezigaba ezikhona ze-bodyguide.
Izinhlobo zokuxhumana okungenamazwi
- Ukuziphatha okuphathekayo. Ngesikhathi sokuxhumana, umuntu ngamunye usebenzisa izinhlobo ezahlukene, ezihlukahlukene zokuthinta ama-interlocutors athile. Ukuthinta ngalunye kunomlingiswa ohlukile futhi, okuhlukile kwabanye, ukubaluleka nokusebenza. Lolu hlobo lokukhulumisana luhlelwe ngokwemvelo luyizi: umkhuba, ochwepheshe, onothando nobungane. Uhlobo ngalunye lwethinta lokuthinta lusetshenziswa ngumuntu ukuthuthukisa ukuxhumana noma ukunciphisa. Kubalulekile ukucabangela, ukuhlaziywa kwemisebenzi yalolu hlobo, ukuthi esikoleni ngasinye izici ezingezona izisho zinezici ezihlukile zesimani. Lolu hlobo lokuxhumana lubandakanya: ukuwanga, ukubopha ehlombe noma emuva, ukuxhaphaza.
- Kinesika. Izici zokuxhumana okungesiwo amazwi ukuthi umphakathi wokuzibonakalisa, ukunyakaza komzimba nesimo sobuso kubonisa izindlela zokuxhumana. Izakhi eziyinhloko zalolu hlobo: ukubukwa, ukubonakala komzimba, ukuzithokozisa, ukuba nemvelaphi yezenhlalakahle nezomphakathi. Kubalulekile ukuthi uqaphele ukuthi kubalulekile ukuqapha ikinesic yakho, isibonelo, kubamabhizinisi. Ngakho ukukhulumisana okungekho ngamazwi, lapho okushiwo khona ubuso kufanele kube ngaphansi kokulawula okukhethekile, kungaba nomthelela omkhulu ukuthi iklayenti lakho lizovuma yini ukuphakamisa kwakho noma cha. AmaKinesics ahlanganisa: ubude bokubukeka, isiqondiso saso, ukuxhumana kobuningi.
- Izinzwa. Ubuhlobo bomuntu ngamunye ku-interlocutor busekelwe ekuzweleni, okushicilelwe izinzwa: inzwa yokunambitha, umzimba womlingani, ukushisa kwakhe, iphunga, umbala, inhlanganisela yomsindo. Lesi yisisekelo solimi olungalona ulimi lokukhulumisana nalolu nxusa.
- Ukukhulumisana kweParaverbal. Isingoma, isiteji sezwi nesigama esisetshenziselwa i-interlocutor noma ukuveza lokho okushoyo, kunomthelela ekwakheni ukuxhumana okungakhulumi.
I-psychology yokukhulumisana okungenamazwi idlala indima ebalulekile ekwakheni uxhumano lokuxhumana lomuntu wanamuhla. Kunzima kakhulu ukulawula ulimi lomzimba. Isazi sezokwelapha esaziwayo u-Allan Pease sithathwa njengenkosi yomzimba womzimba. Wazinikela iminyaka eminingi ekufundeni lolu hlobo lokuxhumana. Kuyaziwa ukuthi umuntu uyakwazi ukufihla ukuziphatha kwakhe okuningi okungesiwo amazwi eduze nokusondela kwabantu abadala. Okungenakwenzeka kakhulu ukufihla ukungafani phakathi kwezibonakaliso zolimi nokukhuluma okungenamazwi ikakhulukazi izingane.
Ukukhulumisana okungenamazwi kunikeza inzuzo enkulu ekuthuthukisweni komuntu njenge-interlocutor ezithakazelisayo, ngoba lokhu kuyadingeka ukuphenya
Isibonelo, ukuvikela umlomo wakho ngesandla sakho kubonisa ukuthi umuntu ulele. Njengoba uneminyaka yobudala, abantu bengazi ngalutho lesi senzo sokuthatha isembozo somlomo esikhundleni sokuhle, ngeminwe embalwa. Ukuqothula kwentamo kungabonisa ukungavikeleki komuntu.
Kumele kuqashelwe ukuthi ukubaluleka kokukhulumisana okungekho emthethweni kudingeke kuhlolwe ngaphandle kokuhlukanisa isenzo ngasinye, kufanelekile ukuhlaziya ukuziphatha komuntu, ukuthembela, phakathi kwezinye izinto, emkhathini lapho ekhona.