Inqubomgomo yezemfundo manje igxile ekuthuthukiseni ikhono lokuxhumana. Ikhono lokukhulumisana ngokuphumelelayo livame ukubizwa ngokuthi elinye lemigomo yemfundo, kanye namanye amakhono ayisihluthulelo, njengokucabanga okucabangelayo kanye nokukwazi ukuxazulula izinkinga ngokuphumelelayo.
Iyini isiko lokuxhumana?
Enye yezincazelo zenkambiso yokukhulumisana yikhono lomuntu lokukhumbula izindlela zokuxhumana eziphumelelayo futhi basebenzise lolu lwazi, bavumelanisa nezimo ezihlukahlukene.
Nasi uhlu lwamakhono akha umkhuba wokuxhumana oxhumana nabo:
- Veza imibono yabo ngokucacile.
- Gcina ukukhulumisana ngendlela efanele, ngokuhambisana nezindinganiso zokuziphatha.
- Qonda umzuzu lapho ukuxhumana kulula.
- Ngokusobala qaphela ngenhloso yokuxhumana kwakho.
- Khetha indlela efanele kakhulu futhi ephumelelayo yokuxhumana.
- Bonisa ukuthembela ku-interlocutor.
- Ukubona nokunciphisa izikhathi zokungaqondi kahle.
- Ikhono lokuvimbela noma ukuxazulula izingxabano ngendlela efanele.
- Ukuvuleka ekuboneni iphuzu lomunye umuntu.
- Lalela ngokucophelela.
Isiko lokuxhumana lobuntu
Izengqondo zezenhlalo nazo ziqokomisa uhlu lwamakhono akwenza isiko lokuxhumana ngokujwayelekile.
- Ikhono lokucabanga nokudala nokubona.
- Isiko lokukhuluma lokuxhumana.
- Amandla okulawula imizwelo yakho.
- Amasiko wesenzo; ukunyakaza kwepulasitiki ezimnandi, isimo esifanele.
- Amandla okulalela futhi ngokugcwele ngangokunokwenzeka ukuze aqonde amagama we-interlocutor.
Kubalulekile ukuqaphela ukuthi umuntu onesiko esithuthukisiwe sokuxhumana akusikho "isitshalo sezitshalo" ngekhola ekhonjiwe. Lokhu kubuntu obubalulekile, obukwazi ukusebenzisana nokusebenzisana ngobuhlakani nganoma yisiphi isimo senkulumo noma sokuxoxisana. Ngandlela-thile, uma unesithakazelo ekukhulumisaneni ku-diplomacy, sikukwazisa ukuba ufunde umsebenzi wezikhali zamaShayina "ama-stratagems angu-36".