Uke wafunda noma yimaphi amaphepha ebhizinisi: izivumelwano, imiyalo, izincwadi? Uma u-yebo, ngabe awukwazi ukusiza kodwa umangale ngendlela ethile yokwethulwa, okubizwa ngokuthi isitayela sebhizinisi lokukhuluma. Kulolu limi wonke amaphepha asemthethweni akhiwe, izincwadi zokuxhumana zebhizinisi zenziwa futhi imibhalo yomthetho yenziwa. Ake sibone ukuthi izici ezihlukahlukene zokuxhumana kwebhizinisi, futhi kungani kubaluleke kakhulu ukunamathela emithethweni yalo.
Izici kanye nezinhlobo zezinkulumo zebhizinisi
Kunezitayela ezahlukene zokukhuluma, ohlwini olukhethwa kukho okulungile, okuhlose ukubhala inhlawulo yesikole, umlayezo kumngane noma isicelo seholide. Isibonelo ngasinye sisebenzisa izichazamazwi zenkulumo yaso, kunezinkambiso zaso zokwakha imishwana namazwi amukelekile ukusetshenziswa. Isici esiyingqayizivele sesitayela sebhizinisi senkulumo ukugcina imithetho yemfanelo, isiko esikhethekile sokuxhumana. Ayikho indawo yezinkulumo zamagama nezilimi, phakathi nolimi olungenasimo siqu nemishwana ejwayelekile.
Izingxoxo ezisemthethweni zivame ukubhalwa, ngakho-ke isitayela sebhizinisi senkulumo siqinile. Wonke amaphepha ebhizinisi ahambisana nezindinganiso eziqinile, izidingo zikhona ezindaweni ezinqunyelwe isikhathi eside, ukubingelelana nokufakela amafomula okungahambisani nakho akushintshe iminyaka eminingi. Futhi iphuzu lapha akukhona ukungabi khona kwemivimbo yokudala phakathi kwezidakamizwa zamadokhumenti, okukodwa kwezici zezinkulumo zebhizinisi kubhekwa njengengqondo, futhi imithetho yale sayensi ayikwazi ukushintshwa kalula. Futhi, amaphephandaba asemthethweni kumele afundise, futhi uma ehlelwa, imithetho yokuziphatha iyabonakala. Inkulumo ebhaliwe yomuntu webhizinisi iyoyilalela ngempela le mithetho, ngisho noma emihlanganweni nabalingani ijwayele ukwelashwa okukhululekile.
Okushiwo wonke amadokhumenti ebhizinisi ukudluliswa okucacile kolwazi, ngaphandle kokucabangela imizwelo engase ibe nzima ukuqonda lokho okufundwe. Kodwa isitayela sebhizinisi linezinhlobo eziningana:
- ngokusemthethweni-ibhizinisi - lapha zihlanganisa zonke izincwadi ngaphakathi kwenkampani kanye phakathi kwabalingani;
- imithetho yomthetho nemithetho kamasipala;
- i-diplomatic.
Ngokuvamile sihlangana nezinhlobo zokuqala, okwesibini akuvamile kakhulu, ngisho nasekubhalweni kwezokuxhumana, futhi nhlobo, izingxenye zivunyelwe. Kodwa indlela idokhumenti ebukeka ngayo inganqunywa nje kuphela uhlobo lwesitayela sebhizinisi, kodwa futhi nesimo sokuxhumana: ukuhamba kwamaphepha phakathi kwezinhlangano (amabhizinisi ebhizinisi, izinkontileka), phakathi komuntu nenhlangano (incwadi, inkontileka), phakathi komuntu nenhlangano (memo, isitatimende) noma inkampani nomuntu (ukuhleleka, ukuhleleka).