Ekuzijwayeleni kokuqala nebhizinisi lezincwadi kungase kube nomuzwa wokuthi lolu hlelo luyinkimbinkimbi kakhulu. Eqinisweni, izinhlobo ezahlukene zezinhlamvu zebhizinisi zihambisana nezidingo zomuntu ekusebenzisaneni.
Incwadi yebhizinisi ngokubambisana
Ibhuloho lokuqala phakathi kwabangabambisene nabo esikhathini esizayo, njengombuso, incwadi yebhizinisi ngokubambisana. Abamele amafemu amabili bangase bajwayele futhi baqhube izingxoxo zokuqala, kodwa oxhumana naye osemthethweni uzoba incwadi yokubambisana.
Amaphuzu abalulekile ale dokhumenti:
- ukhala kumuntu othize;
- ukubhekisela kumhlangano noma umthombo wolwazi mayelana nalokhu okuqinile;
- isifinyeto sezinto eziphathelene nalolu daba;
- amatafula, amanani kanye nolunye ulwazi olwengeziwe kungcono ukuthumela kulesi sicelo.
Incwadi yebhizinisi yomhlangano
Uma uphumelele, isinyathelo esilandelayo sizoba incwadi yebhizinisi yomhlangano. Lolu hlobo lwezinhlamvu zebhizinisi lunganciphisa inani lezigaba eziphakathi zokuxoxisana futhi lithinte impumelelo yomhlangano ozayo. Inhlangano ethandekayo kufanele icabange ngalemininingwane kumininingwane encane kakhulu:
- imithethonqubo;
- ukuhlela;
- ichaza izinkinga zengxoxo;
- cacisa ububanzi bezindaba ezincane ezingase zivele enkambisweni;
- lungiselela izinhlelo zokusebenza, okucatshangelwa ngakolunye uhlangothi ukufunda ngaphambi komhlangano.
Leli bhukwana lebhizinisi elihlakaniphile lizosiza ukugwema ukungezwani, ukungavumelani, nezinye izikhathi ezingathandeki ezingathinta umphumela wezingxoxo. Ngokusekelwe emiphumeleni yokuxoxisana, enye incwadi yebhizinisi ibhaliwe ngomhlangano - kodwa usuvele usuhlobo lwemibiko yemiphumela etholakalayo. Isebenza inhloso efanayo: ukuqinisekisa ukuthi abalingani bahumusha kahle izivumelwano ezifinyelelwe. Iqembu lesibili limenyiwe ukuthi liqinisekise amaminithi omhlangano noma ukwenza izichibiyelo, njengomthetho, usuku olulodwa.
Ezinye izinhlobo zokuxhumana zebhizinisi
Njengoba ubuhlobo obusungule kakade, ngokuvamile, lezi zinhlobo zezinhlamvu zamabhizinisi, njengezincwadi zebhizinisi-futhi, ngokufanayo, incwadi-impendulo. Nganoma yikuphi ukuguqulwa kwamalungiselelo noma uma ulwazi olwengeziwe luyadingeka, inkampani eyodwa ithumela enye incwadi yokucela.
Ukulondoloza ubudlelwane bebhizinisi obukhona noma ukusungula ezintsha, izinhlobo ezinjalo zezinhlamvu zebhizinisi njengezincwadi zebhizinisi-isimemo kanye nencwadi yokukhangisa yebhizinisi enikeziwe. I-firm ingakwazi ukuhlela ingqungquthela, umbukiso, isemina nokunye - nokumema abalingani bangempela nabangabakhona, kumuntu wokuphatha noma ithimba lonke. Kuyoba eshibhile ukuthumela incwadi yokuthengisa, kodwa ukubuyela kuyo kuyinto ephansi kakhulu.
I-etiquette yebhizinisi ihilela incwadi yokubonga ekuphenduleni ukugcwaliseka kwesicelo somlingani noma ngokubambisana.
Ezinye izinhlobo zokuxhumana zebhizinisi zingase zibe nzima nakakhulu ukubhala. Lezi yizi:
- incwadi yebhizinisi yokwenqaba;
- incwadi yebhizinisi nokuxolisa;
- ibhendi-isimangalo sebhizinisi;
- incwadi yebhizinisi-isicelo.
Kule mibhalo, kubaluleke kakhulu ukugcina ithoni enobubele nenhlonipho. Ngokuqondene nencwadi yesicelo, ke, ngokwemithetho yokuziphatha kwebhizinisi, ukwakheka kokuncenga kusetshenziswe ngisho nakulezo zimo lapho ukuphila kuzoba khona.
Yini okufanele ubheke ebhakisini lebhizinisi:
- umzuzu obalulekile kunoma iyiphi incwadi yebhizinisi yesikhalazo kumuntu othize, ngegama elifanele igama eligcwele, isikhundla, igama lenkampani;
- kungakhathaliseki ukuthi ubhala incwadi yebhizinisi ye-elekthronikhi noma iphepha elilodwa-kufanele libe yincwajana yezincwadi zenkampani nazo zonke izidingo;
- ukuziphatha, ukulungisa nokuhlonipha - ithoni kuphela eyamukelekayo yezinhlamvu zebhizinisi.
- le ncwadi kufanele iqiniseke ngesitayela esomile, sebhizinisi - kungcono ukugwema ukuguquka ngokomzwelo kusuka enkulumweni evamile.
Incwadi yebhizinisi, ebhalwe ngalezi zingu-nuances engqondweni, izokwenza kube ngcono komthumeli wakho. Futhi ezweni lebhizinisi, lokhu kuzosiza ukuvula iminyango efanele.