Kuyini ukuxhumana kwebhizinisi futhi kubani okuhlosiwe? Wena-ke, kungase kubonakale ukuthi wena ngokwakho awunalo ubudlelwane empilweni yebhizinisi kanye nekhono lokubhala ezinhlotsheni zezitayela ezisemthethweni-zebhizinisi zokukhuluma nawe noma yini. Kodwa-ke, kufanelekile ukugcizelela ukuthi kungakhathaliseki ukuthi ngabe yikuphi umsebenzi, ngamunye wethu ubhekana nesimo ekuphileni lapho kufanele sikhulume nomphathi, noma sibhale inothi elisemthethweni. Ezimweni ezinjalo, ukunakekelwa kungakhokhwa ukuze kube khona isethulo, kepha ukugcina izimiso zokuxhumana kwebhizinisi . Ngakho-ke, sifunda phezulu kwe-iceberg yebhizinisi "umdlalo".
Ukuqondisa kwengqondo
Ukuthakazelelwa
Abomabhizinisi baseMelika baphikisana ngokuthi ibhizinisi likwazi ukukhuluma nabantu. Ukuphawula, singasho ngokuphepha ukuthi kulokhu, "ukukhuluma" kusho "ukuthengisa kubantu." Futhi ngempela, ingabe unakekele isimiso esilandelayo sokuziphatha kwezokuxhumana kwebhizinisi: abathengisi-ababonisi, abalobi, abalobi ezindaweni zokudlela ezinhle - bonke baqeqeshwe ngendlela eqondile, futhi kufanele babheke "ngezinaliti". Lesi yisimiso sokuqala sengqondo sokukhulumisana kwebhizinisi - "isimiso sokungeneleli", esho ukuthi abantu abonakala bekhanga kithi banamathuba amaningi okukholelwa kunabo abangasithandi ngaphandle.
Ukungafani
Ama-realtors abanokuhlangenwe nakho basebenzisa lolu lwazi - okokuqala banikeza izindlu eziningana ngenani elibonakalayo elithengisiwe, bese ubonisa ukuthi empeleni bahlose ukuthengisa. Ngenxa yalokho, imali yokugcina ibonakala kumuntu ongenasidingo ekuthengeni okunjalo. Lesi simiso saqinisekiswa ososayensi lapho abafundi bebuzwa ukuthi babeke izandla zabo emabhakede amathathu: owokuqala - ngamanzi ashisayo, okwesibili - ngokufudumala, okwesithathu - ngemakhaza. Kwesobunxele bushisa, kwesokudla - kubanda, bese izandla zombili zisebhakede elifudumele. Ngenxa yalokho, isandla sokunxele sinomuzwa wokuthi amanzi abanda, kanti umuntu okholwayo "uyakholelwa" ukuthi amanzi abilayo nje.
Ubufakazi bezenhlalakahle
Lokhu kungenye yezimiso jikelele zokuxhumana kwebhizinisi, okusetshenziselwa kabanzi yizombangazwe. Emkhankasweni wokhetho, kudingekile kuphela ukuhlunga uhlu lwabahlonishwa abaveza "isivumelwano esigcwele nomuntu ozobhalwa"
Ukushintshaniswa okuzuzisayo kokunye
Lesi simiso sokuziphatha sezokuxhumana kwebhizinisi sisetshenziselwa izisekelo zokusiza kanye namahlelo, kanye nabathengisi. Okokuqala, bakunika okuthile (isibonelo: ikhadi leposi kanye nesikhumbuzo), bese becela ukwenza umnikelo wokusiza.
Noma enye inketho - unikeza amasampula wamahhala, bese unikela ukuthenga. Umuntu njalo uzama ukubuyisela ukuhlonishwa okunikezwa ukuba angaboni ukungabongi, futhi ngenxa yalokho, uthenga futhi wenza umnikelo.